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TERMS AND CONDITIONS

Terms & Conditions – SleepLiverpool Ltd

The terms and conditions set out below apply to all accommodation or an activity/activities booked through SleepLiverpoolLtd.

Explanation of terms
In these terms and conditions “we” and “us” means SleepLiverpool Ltd, Unit 109 North Mersey Business Park, Woodward Road, Knowsley, Liverpool, L33 7UY

Company Number 9911602

You” means the agent who is making the booking on behalf of a group in relation to an activity/activities or accommodation.

Activity” means the item chosen by you on behalf of your customer. Bookings accepted by SleepLiverpool Ltd by telephone or email have automatically accepted the terms and conditions stated.

Booking and Payment terms (Group Travel providers)

Once a booking has been placed and received by us, you are then responsible for all future reference regarding that particular booking.

Full payment is required at time of booking for any ticket based activity. This payment is non refundable and non transferable.

The outstanding balance for all accommodation or activities is due no later than 2 weeks prior to the date of arrival. Any payment that has not been received by us beyond this timescale will presume the booking has been cancelled and you will be notified of cancellation.

If there is an issue regarding payments, you are required to inform us immediately.

Mid-week break bookings (Public)

On-line payments – Payments for a booking can be made on line via our payment gateway which is securely powered by WorldPay. SleepLiverpool accepts all major Debit/Credit cards. There is no charge for a debit card payment. Credit card payments will incur a transaction fee of 1.5%

Payments for a booking can also be made over the phone
Full payment for a booking is required no later than 2 weeks prior to date of arrival.

Refunds – In relation to a mid-week booking, cancellation can be made up to 2 weeks prior to arrival and a full refund will be offered. If a booking is cancelled within 2 weeks of arrival date then no refund can be offered at this point

Amendments to a booking

Any amendments to a booking i.e. change in group numbers or an activity must be forwarded to SleepLiverpool by either email [email protected] or by telephone. We must be kept informed of all amendments as they happen. Amendments by an agency do not incur any administration costs unless indicated by our provider.

Activities

Certain activities provided by us may carry an element of risk. We strongly advise that your customers take out personal accident cover insurance. If your customers choose not to take out any such cover then we must assume that they are happy to proceed with an activity uninsured. This will not apply to all activities as certain providers are covered under Public Liability Insurance.

Any persons found to be under the influence of drugs or alcohol will not be allowed under any circumstances to undertake that activity. This will be at the discretion of the activity provider on the day.

Any activity that involves alcohol, the group may be required to produce ID upon arrival. The activity provider reserves the right to refuse to proceed with the activity if unacceptable ID is produced.

All groups are advised to carry ID at all times in case it is required at any point.

You must inform us of any medical conditions or allergies that may affect your customers participating in an activity at the time of booking so we can inform the provider of the activity of this before they participate.

Your customers must listen to and obey any instructions given by our providers of an activity in order to ensure they are safe at all times and have an enjoyable time.

Your customers must dress in the correct clothing which will be indicated by the provider, and use the safety equipment as instructed.

The activity provider reserves the right to cancel an activity/booking on the day or during the activity if they feel that the behaviour of an individual or individuals is either threatening or disruptive to any other person’s safety or enjoyment. The individual or individuals will not be entitled to any form of refund in the circumstances.

Accommodation

All accommodation featured on the SleepLiverpool website is located in Liverpool City Centre unless otherwise stated.

Accommodation operators may require behaviour bonds from groups upon arrival in order to cover any potential damage caused by a group or individual group member. You will be informed of this at time of booking. Behaviour Bonds are taken by way of pre authorised card payment. Bonds are normally placed back onto a card within 5 working days depending on bank provider.  No cash can be accepted by the operator.

Most accommodation operators, in particular, apartments, offer sofa beds or camp style beds in order to accommodate numbers. You will be informed of room configurations at time of booking. Room configurations may change if there is an amendment in groups numbers prior to arrival date.

Extra costs may be applied for Grand National Weekend, Bank Holiday Weekends or Everton/Liverpool home games. You will be informed of this at time of enquiry

Certain Apartment operators will offer a weekly bed allocation. This is at the apartment operators and SleepLiverpool’s discretion.

All accommodation featured on the SleepLiverpool website operate a strict No Smoking Policy.

Privacy

All client details are stored in our booking app system which is password protected. There may be occasions when one of providers from accommodation or an activity site will require client details such as a contact number or a named guest list. If for any reason you or your clients are not able to provide these details then this may affect the booking. You are encouraged to provide us with this information upon making a booking.

Cancellation Policy (Group Travel Providers)

By You
You must notify us of a cancellation  by email immediately as it occurs. Any cancellation made beyond the 2 week balance due date will not receive a refund. We request that you keep us informed of any cancellations as they happen.

By Us
We reserve the right to cancel any part of an activity if we feel that your customers safety is threatened i.e. adverse weather conditions. We will make every effort to reschedule an event if this was to occur. However, in a case of adverse weather conditions we are not obliged to give any refund in these circumstances.

Refunds will not apply to any circumstance that is beyond our control.

Complaints/Compliments

We operate to the best of our ability in order to provide a quality service to all our agents who book through us. If for any unfortunate reason you are unhappy with the service we have provided then we would require your concerns in either writing or an email. A representative from SleepLiverpool  will reply to you within 7 days.

We welcome all comments as an indication as to where we have excelled or we need to improve our service to you.